Privacy Policy
At Old Monaco, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679).
Data We Collect
- Personal identification data (name, email, phone number, billing/shipping address).
- Payment information (processed securely via third-party providers, never stored directly).
- Browsing and usage data (cookies, IP address, device information).
How We Use Your Data
- To process and deliver your orders.
- To communicate with you about orders, products, and promotions.
- To comply with legal and tax obligations.
- To improve user experience on our website.
Data Retention
Your data will be retained only as long as necessary for the purposes outlined or as required by law.
Your Rights under GDPR
You have the right to access, rectify, delete, restrict processing, and request portability of your data. You may also withdraw consent at any time.
Contact
For privacy-related inquiries, contact us at contact@oldmonaco.com.
Terms of Service
Products & Orders
- Product descriptions are accurate but may vary slightly in colour or size due to manufacturing or screen settings.
- We reserve the right to refuse or cancel orders in case of suspected fraud.
Payments
- Payments are processed securely through approved third-party gateways.
- Prices are displayed in EUR and may include/exclude VAT depending on your location.
Limitation of Liability
Intergriffe is not liable for damages arising from misuse of products. Our liability is limited to the maximum permitted under EU law.
Jurisdiction
These terms are governed by European Union consumer law, without prejudice to mandatory protections granted by the laws of your country of residence.
Shipping Policy
At Old Monaco, we ship orders across Europe and internationally.
Shipping Times
- Standard EU deliveries: 3-7 business days.
- International deliveries: 7-21 business days.
Shipping Costs
- Shipping costs are calculated at checkout.
- Free shipping may apply for orders above +100 EUR.
Order Tracking
All orders come with tracking, which will be provided via email.
Delays & Liability
We are not responsible for shipping delays caused by customs, carriers, or unforeseen events.
Returns & Exchanges Policy
You may return or exchange products purchased from Old Monaco under the following conditions:
Eligibility
- Requests must be made within 100 days of delivery.
- Items must be in original condition and packaging.
- Exchanges are subject to product availability.
Process
- Request a return authorization by contacting contact@oldmonaco.com.
- Once inspected, we will confirm acceptance and proceed with the exchange or refund.
Costs
Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Refund Policy
At Old Monaco we strive for full customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following terms:
Refund Conditions
- Refund requests must be made within 100 days of receiving the product (in accordance with the EU Consumer Rights Directive 2011/83/EU).
- The product must be unused, in its original packaging, and in the same condition as delivered.
- Certain products (personalized items, intimate goods, or perishable goods) may not be eligible.
Refund Process
- Contact us at contact@oldmonaco.com.
- Once the return is received and inspected, you will be notified of approval or rejection.
- Approved refunds will be processed to the original payment method within 14 days.